Refund Policy
Last updated: 1 November 2026
This Refund Policy explains when refunds apply and how they are processed.
1. When a Refund Applies
A refund applies when: (a) you cancel an order before dispatch, (b) a return is approved under our Return & Exchange Policy and you choose a refund instead of an exchange, (c) we are unable to fulfil or deliver your order, or (d) you received a defective, damaged, or incorrect item.
2. Refund Method
Refunds are issued to the original payment method used for the order — card, UPI, net banking, or bank transfer — or, for cash/showroom purchases, by bank transfer or as a credit note redeemable at any showroom, as per your preference and applicable payment regulations.
3. Refund Timeline
Once a refund is approved, it is initiated within 7 business days. Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to reflect in your account after we initiate it.
4. Partial Refunds
Where only part of an order is returned, or where a return involves a deduction disclosed to you in advance (for example, for a custom piece already in production), the refund will reflect that partial amount, and the calculation will be shared with you before processing.
5. Cash on Delivery Orders
For orders paid by cash on delivery, approved refunds are issued by bank transfer to an account you provide, since no original payment method exists to reverse the charge to.
6. Statutory Rights
Nothing in this policy limits any right or remedy available to you under the Consumer Protection Act, 2019, or other applicable Indian law.