Privacy Policy
Last updated: 1 November 2026
This Privacy Policy explains how Premlata Jeweller collects, uses, shares, and protects your personal information when you use our website or shop with us.
1. Information We Collect
We collect information you provide directly, such as your name, phone number, email address, delivery address, and message content, when you browse products, submit an enquiry, book an appointment, place an order, or subscribe to our newsletter. If online payment is used, payment details are collected and processed directly by our payment gateway partner — we do not store your card or UPI credentials on our servers.
2. Information Collected Automatically
Like most websites, we automatically receive certain technical information when you visit, such as your IP address, browser type, device type, and pages viewed, through cookies and similar technologies. See our Cookie Policy for full details and how to control this.
3. How We Use Your Information
We use your information to respond to enquiries, confirm appointments, process and deliver orders, send order and delivery updates, provide customer support, and — only where you have opted in — send you newsletters and promotional updates. We do not use your data for any purpose incompatible with these.
6. Data Retention
We retain your personal information only for as long as needed to fulfil the purpose it was collected for, or as required by applicable tax, accounting, or consumer-protection law, after which it is securely deleted or anonymized.
7. Data Security
We take reasonable technical and organizational measures — including access controls and encrypted connections — to protect your personal information against unauthorized access, alteration, loss, or misuse. No online system can be guaranteed 100% secure, and we encourage you to also take care to protect your own account credentials.
8. Your Rights
You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing communications, by contacting us through our Contact Us page. We will verify your identity and respond within a reasonable time, consistent with the Digital Personal Data Protection Act, 2023 and its rules.
9. Children's Privacy
This Website is not directed at children under 18. We do not knowingly collect personal information from children; if you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.
11. Contact Us
For any privacy-related questions or requests, please reach out through our Contact Us page.