Cancellation Policy
Last updated: 1 November 2026
This policy describes how online order, appointment, and custom order cancellations are handled.
1. Cancelling an Online Order
You may cancel an online order free of charge at any time before it is dispatched, from your Account page or by contacting us through our Contact Us page with your order number. Once an order has been dispatched, it cannot be cancelled — you may instead initiate a return once it is delivered, under our Return & Exchange Policy.
2. Refunds for Cancelled Orders
Where payment has already been made for a cancelled order, the amount is refunded in full to the original payment method; see our Refund Policy for processing timelines.
3. Cancellation Initiated by Us
We may cancel an order in cases of pricing errors, stock unavailability, delivery-area restrictions, or suspected fraud. If this happens, we will notify you and refund any amount already paid in full.
4. Appointment Cancellations
Appointments booked through this Website can be cancelled or rescheduled free of charge by contacting the respective showroom directly, ideally at least 24 hours before the scheduled time. Appointment slots carry no payment, so no cancellation charge applies.
5. Custom Order Cancellations
Custom or made-to-order jewellery may be cancelled before production begins with no charge beyond any non-refundable design or certification costs already incurred. Once production has started, cancellation is handled case-by-case, as the piece may no longer be resaleable as standard stock; any applicable deduction will be communicated before you confirm the cancellation.