Payment Policy
Last updated: 1 November 2026
This Payment Policy explains the payment methods we accept and how payments are handled securely on premlatajeweller.com.
1. Accepted Payment Methods
We accept credit cards, debit cards, UPI, net banking, and cash on delivery (COD) for orders up to ₹50,000. In-showroom purchases can also be made by cash or bank transfer.
2. Payment Security
All online payments are processed through a PCI-DSS compliant payment gateway. We do not store your card, UPI, or net banking credentials on our servers — these are handled entirely by our payment gateway partner over an encrypted connection.
3. Payment Verification
We may hold an order pending until payment is verified and confirmed by our payment gateway. If a payment fails or is not received within a reasonable time, the order will be automatically cancelled, and any amount debited but not confirmed will be reversed as per your bank's standard timelines.
4. Price and Currency
All prices on this Website are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. The final amount payable, including any shipping charge, is shown at checkout before you confirm payment.
5. Cash on Delivery
Cash on delivery is available for eligible pin codes and order values up to ₹50,000. The courier executive will collect the exact amount shown on your invoice at the time of delivery.
6. Advance Payments for Custom Orders
Custom or made-to-order jewellery may require an advance payment before production begins. This is recorded on the order confirmation/invoice and adjusted against the final amount due.
7. Failed or Disputed Payments
If you notice an incorrect charge or a payment that was debited without a corresponding order confirmation, please contact us through our Contact Us page with your payment reference, and we will investigate and resolve it promptly.